Lulu Balance Check UAE (2026): Salary Card, Gift Card, Money Wallet,Check Balance and More

Checking your Lulu balance in the UAE depends on which card you have. Most people in the UAE use a Lulu salary card (WPS card), a Lulu gift card, a Lulu Money wallet, or a Lulu Exchange travel card. Each one has a different way to check the balance.

Lulu Money is powered by Lulu Exchange and works as a complete digital payment platform. You can send money, receive salary, check balances, and track transactions — all in one place.

This 2026 guide covers every card type with exact steps for app, online, ATM, branch, SMS, and customer support methods.

Which Lulu Balance Do You Want to Check?

Not sure which card you have? Find your card type below first — then jump to the right section.

Method 1 — Check Lulu Balance Online

Lulu Gift Card — Via Lulu Hypermarket Website

This is the fastest way to check your gift card balance without visiting a store.

1. Go to gcc.luluhypermarket.com
2. Click on Gift Cards in the menu
3. Select Check Balance
4. Enter your 16-digit card number
5. Enter the PIN printed on the back of your card
6. Click Submit
7. Your remaining balance, expiry date, and last transaction appear instantly

Note: SMS balance check is not available for Lulu gift cards. Gift cards also cannot be used at ATMs — these methods are only for salary and prepaid cards.

Tip: Always double-check your card number before submitting. If the site shows an error, wait a few minutes and try again.

Lulu Exchange Travel Card — Via Lulu Exchange Portal

1. Go to the official Lulu Exchange website
2. Click Travel Card Balance Check
3. Enter your 16-digit card number
4. Enter your registered mobile number
5. Click Check Balance
6. Your balance appears in real time across all active currencies

This service shows balances in AED, USD, EUR, GBP, INR, PHP, OMR, and BHD simultaneously.

Method 2 — Check Lulu Balance via Mobile App

LuLu Money App (Best for Salary Card and Wallet)

The LuLu Money app is the easiest and most complete way to manage your Lulu balance. It works for salary cards, Money wallets, and travel cards.

1. Download LuLu Money from Play Store or App Store
2. Open the app and log in with your registered mobile number
3. Complete OTP verification if prompted
4. Tap My Wallet on the home screen — your AED balance appears immediately
5. Tap My Cards to see salary card or travel card balance
6. Tap Transaction History to review recent activity

Other things you can do in the app:

• Reload your wallet via debit or credit card
• Transfer money locally and internationally
• Pay bills
• Lock or unlock your card
• Reset your PIN

If the app is not loading:

• Clear the app cache
• Check your internet connection
• Update the app to the latest version

Lulu Exchange App (Best for Travel Card)

1. Open the Lulu Exchange App
2. Go to My Cards
3. Select your travel card
4. Balance shows per active currency — AED, USD, GBP, INR etc.
5. You can also freeze, top up, and check transactions from here

Lulu Shopping App (Best for Gift Cards and Rewards)

1. Open the Lulu Shopping App
2. Go to My Gift Cards — gift card balance shows here
3. Go to My Rewards — loyalty points balance shows here
4. 100 reward points = AED 1 (standard conversion rate)
5. If your gift card does not appear, go to My Account → Link Cards and enter the card number manually

Method 3 — Check Lulu Balance at ATM

The ATM method works best for salary card holders who do not have internet access.

Supported ATMs in UAE:

• Emirates NBD
• Emirates Islamic Bank
• Mashreq Bank

1. Insert your Lulu salary card into a supported ATM
2. Enter your PIN
3. Select Balance Inquiry
4. Your available balance appears on screen
5. Some ATMs offer a printed mini-statement with recent transactions

Method 4 — Check Lulu Balance In-Store

Visit any Lulu Hypermarket branch or Lulu Exchange counter in person.

At Lulu Hypermarket (Gift Cards and Rewards):

• Go to the customer service desk or billing counter
• Hand over your card
• The cashier will scan it and show your balance immediately
• You can request a printed balance slip
• During checkout, ask the cashier to print your reward points summary on the receipt

At Lulu Exchange Branch (Salary Card and Travel Card):

• Bring your card and a valid Emirates ID
• Staff will check your balance and print a mini-statement of your last 5 transactions
• They can also help with PIN reset, card block, salary disputes, or card renewal

Method 5 — Check Lulu Balance via SMS

If you have no internet and no ATM nearby, use the SMS method. This works for Lulu salary card and prepaid card holders only — not gift cards.

• Open your phone messaging app
• Type: BAL (your card number)
• Send to: 51199
• You will receive your balance by return SMS

Method 6 — Check Lulu Balance via Customer Support

Lulu Hypermarket Customer Care:

• Phone: 600 540 048
• WhatsApp: +971 800 5858
• Email: customercare@luluhypermarket.com
• Have your card number and registered phone number ready

Lulu Exchange Customer Support:

• Email: support@luluexchange.com
• Available during business hours
• Can help with lost cards, transaction errors, and frozen accounts

All Lulu Balance Check Methods — Quick Comparison

How to Reload or Top Up Your Lulu Card

After checking your balance, if your card is running low — here is how to reload it.

Important reload limits:

• Most physical gift cards are non-reloadable once the value is used
• Travel cards have currency-wise limits (USD 10,000 maximum per currency)
• Wallet accounts may have monthly reload caps as per UAE Central Bank regulations

Lulu Balance Not Showing? Fix It Here

Lulu Rewards Points Balance Check

Lulu Rewards points are earned on purchases at Lulu Hypermarket stores and can be redeemed as AED discounts at checkout.

Check via Lulu Shopping App:

1. Open the Lulu Shopping App
2. Tap My Rewards
3. See your total points, redeemed points, and remaining balance
4. Check the expiry date of your points
5. Tap Redeem to use points at checkout

Check In-Store: Ask the cashier to print your rewards summary on your receipt during billing. It shows total points earned, redeemed, and the AED conversion value.

Points conversion: 100 Lulu Rewards points = AED 1

Lulu Prepaid Cards and Shopping Vouchers

Prepaid Cards — These work like digital wallets and are reloadable. You can top them up via the LuLu Money app using a debit or credit card. Useful for budget control and family spending management.

Shopping Vouchers — Issued during promotions and seasonal sales. Available as physical vouchers or e-vouchers. Always check the expiry date before redeeming. You can check e-voucher balance through the LuLu Money app or at the customer service desk in-store.

Supported Currencies on Lulu Exchange Travel Card

Safety Tips When Checking Your Lulu Balance Online

• Only use official Lulu platforms — gcc.luluhypermarket.com, luluexchange.com, or the official apps
• Never share your OTP or PIN with anyone — Lulu staff will never ask for these
• Avoid checking your balance on public Wi-Fi networks
• Always log out after viewing your wallet or card details
• If your card is lost or stolen, call 600 540 048 immediately to block it
• Replacement cards are typically reissued within 3–5 working days
• Genuine Lulu websites end with .luluhypermarket.com or .luluexchange.com only

Frequently Asked Questions

Q: How do I check my Lulu salary card balance?
Use the LuLu Money app — log in, tap My Cards, select your salary card. You can also check at Emirates NBD, Emirates Islamic, or Mashreq Bank ATMs using your PIN, or visit any Lulu Exchange branch.

Q: What is the LuLu Money app?
It is the official Lulu Exchange digital wallet app for managing your salary card, Money wallet, and travel card. Download it from Play Store or App Store by searching “LuLu Money.”

Q: Can I check my Lulu gift card balance without visiting a store?
Yes. Go to gcc.luluhypermarket.com, click Gift Cards, then Check Balance. Enter your 16-digit card number and PIN from the back of the card.

Q: Which ATMs support Lulu salary card balance check in UAE?
Emirates NBD, Emirates Islamic Bank, and Mashreq Bank ATMs support Lulu salary card transactions in the UAE.

Q: What is the difference between Lulu Exchange and Lulu Money?
Lulu Exchange is the remittance and card service company. LuLu Money is their official digital wallet app. Both are part of Lulu Group — the app is powered by Lulu Exchange.

Q: Are Lulu gift cards reloadable?
Most physical Lulu gift cards are not reloadable once the balance is used. Lulu Money wallets and travel cards can be topped up via the app or at a branch.

Q: My Lulu balance is not showing in the app — what do I do?
Clear the app cache, check your internet connection, and update the app. If the problem continues, visit any Lulu Exchange branch with your card and Emirates ID.

Q: Can I transfer my Lulu wallet balance to another person?
Yes. The LuLu Money app supports wallet-to-wallet transfers. Gift card balances cannot be transferred to another person.

Q: Can tourists check their Lulu gift card balance?
Yes. Tourists can check gift card balance online at gcc.luluhypermarket.com or at the customer service desk inside any Lulu Hypermarket. No UAE residency is required.

Q: How do I check my Lulu Exchange travel card balance?
Log in to the Lulu Exchange website, click Travel Card Balance Check, and enter your 16-digit card number and registered mobile number. Balances show in real time in all active currencies.